Key Responsibilities
- Resolve complex technical incidents and problems across Oracle JD Edwards EnterpriseOne environments.
- Take ownership of technical issues and drive them through investigation, root-cause analysis, and resolution.
- Create, implement, and support Requests for Change (RFCs) following established change management processes.
- Analyze system issues and collaborate with vendors and internal service management teams to resolve problems efficiently.
- Provide technical guidance and act as a Subject Matter Expert (SME) for JDE EnterpriseOne Technology.
- Collaborate with cross-functional teams to align technology solutions with business requirements and objectives.
- Support continuous improvement initiatives focused on system performance, stability, and operational processes.
- Develop and maintain knowledge base articles, troubleshooting documentation, and operational procedures.
- Share technical expertise, best practices, and troubleshooting approaches with team members.
- Guide team members in resolving technical issues and support effective team decision-making.
- Contribute to the development and refinement of operational procedures to improve service quality and efficiency.
- Participate in key technical decisions involving multiple teams and business system components.
- Maintain clear and consistent communication with stakeholders throughout incident and problem resolution.
Required Skills
- Oracle JD Edwards EnterpriseOne Technology – 7–10 years
- Strong experience in JDE technical support and production environments.
- Advanced troubleshooting and problem-resolution skills.
- Experience with incident, problem, and change management processes.
- Strong root-cause analysis and issue-resolution capabilities.
- Experience collaborating with vendors and cross-functional technical teams.
- Ability to work independently on complex technical issues.
- Strong communication and stakeholder-management skills.
- Ability to provide technical leadership and guidance to team members.
Techrooted is a technology company that offers IT and Non-IT Recruiting consulting and Software Product engineering solutions and services.
Techrooted provides business services such as recruiting/ staffing of contingent labor, application maintenance services, business intelligence, business process management, customer relationship management, digital transformation, extended product lifecycle management, insurance case management systems, and others.
The company offers technology services including testing, infrastructure management services, and translation services.
Key Responsibilities
- Resolve complex technical incidents and problems across Oracle JD Edwards EnterpriseOne environments.
- Take ownership of technical issues and drive them through investigation, root-cause analysis, and resolution.
- Create, implement, and support Requests for Change (RFCs) following established change management processes.
- Analyze system issues and collaborate with vendors and internal service management teams to resolve problems efficiently.
- Provide technical guidance and act as a Subject Matter Expert (SME) for JDE EnterpriseOne Technology.
- Collaborate with cross-functional teams to align technology solutions with business requirements and objectives.
- Support continuous improvement initiatives focused on system performance, stability, and operational processes.
- Develop and maintain knowledge base articles, troubleshooting documentation, and operational procedures.
- Share technical expertise, best practices, and troubleshooting approaches with team members.
- Guide team members in resolving technical issues and support effective team decision-making.
- Contribute to the development and refinement of operational procedures to improve service quality and efficiency.
- Participate in key technical decisions involving multiple teams and business system components.
- Maintain clear and consistent communication with stakeholders throughout incident and problem resolution.
Required Skills
- Oracle JD Edwards EnterpriseOne Technology – 7–10 years
- Strong experience in JDE technical support and production environments.
- Advanced troubleshooting and problem-resolution skills.
- Experience with incident, problem, and change management processes.
- Strong root-cause analysis and issue-resolution capabilities.
- Experience collaborating with vendors and cross-functional technical teams.
- Ability to work independently on complex technical issues.
- Strong communication and stakeholder-management skills.
- Ability to provide technical leadership and guidance to team members.
Techrooted is a technology company that offers IT and Non-IT Recruiting consulting and Software Product engineering solutions and services.
Techrooted provides business services such as recruiting/ staffing of contingent labor, application maintenance services, business intelligence, business process management, customer relationship management, digital transformation, extended product lifecycle management, insurance case management systems, and others.
The company offers technology services including testing, infrastructure management services, and translation services.